Contact
Telephone: 01225 832212
Email: NorthStar180@northstar-academy.co.uk
Address: Frome Road, Bath and North East Somerset, BA2 5RF
Contact Information
Frome Road, Bath and North East Somerset, BA2 5RF
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For any queries, please use the contact from below.
Complaints
How to raise a concern or make a complaint
North Star Academy Trust is committed to listening to you and working with you to resolve any concerns or complaints you may have.
In the first instance, please talk to your child’s tutor if you have any concerns. They will be able to make sure they understand your concern in order to resolve it informally as soon as possible to avoid the need for you to make a formal complaint.
However, if the matter has not been resolved you may raise it formally. To do this you need to state that you are making a complaint, this can be done via telephone, email, in writing, through our ‘get in contact’ button or through a third party. If you would like help to do this, please talk to your school reception staff who will make arrangements for someone to get in touch with you to give you any assistance you may need.
North Star Academy Trust will then review and/or investigate your complaint and this will include talking to you about it in further detail to find out what you would like to happen in order to resolve it.
